Job Title: Customer Service Representative

Location: Marlton, NJ

About HomeSource:

HomeSource is a dynamic and rapidly growing company. With 12 years of growth and innovation, the HomeSource team has maintained a singular vision: to make life simpler for retailers and manufacturers by aggregating large amounts of data into one single, usable system. Today, that vision is blending with new cloud technology in ways that would have seemed impossible even a decade ago. It is now possible to bring together millions of pieces of information – including item numbers, product specs, training videos, and more – into an app that can be used and updated in real-time. The result isn’t just useful, it’s groundbreaking.  Although we work with cloud-based apps and systems, we have never forgotten that we are in the business of solving problems. That means we’ll keep working hard to find new ways to help you benefit from accurate content and streamlined processes.

Summary:

Are you ready to embark on an exciting journey with a growing company that offers boundless opportunities for your future? We are in search of a dedicated Customer Service Representative to be a vital part of our team. In this role, you will provide exceptional support for our proprietary Retail Software as a Service (SAAS) package, ensuring that our valued customers receive the best assistance possible. Your primary focus will be resolving customer inquiries, providing technical support, and guaranteeing their satisfaction.

• High school diploma or equivalent; additional certifications in customer service or related fields are a plus.
• A minimum of 2 years of experience in customer service or technical support roles, preferably within an ERP or SaaS environment.
• Proficiency in the MS Office suite (Word, Excel, PowerPoint) and online collaboration tools like Zoom.
• Experience with Jira Service Desk or a similar ticket management tool is an advantage.
• Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical individuals.
• Strong problem-solving skills and the capability to think quickly and creatively, especially in high-pressure situations.
• Effective multitasking, prioritization, and time management abilities to meet customer needs and service level agreements.
• Demonstrated empathy and patience when dealing with customers, ensuring a positive and memorable customer experience.
• Your journey as a Customer Service Representative with us holds the promise of growth and development, both for you and the company. We invite you to become a part of our team, where exceptional service is recognized and rewarded, and the path to a brighter future is yours to create. Join us today, and let's achieve greatness together.

• Respond promptly to customer inquiries via various channels, including phone, email, and chat, delivering timely and accurate resolutions.
• Offer technical support and guidance to customers encountering issues with our retail SAAS package.
• Maintain a professional and helpful demeanor while addressing customer concerns and solving problems to ensure their satisfaction.
• Document and meticulously track customer interactions and resolutions, promoting organization and efficiency.
• Collaborate with internal teams, such as development and quality assurance, to escalate and resolve complex customer issues.
• Stay well-informed about our product and continually enhance your understanding of the SAAS package to effectively assist customers.
• Support the onboarding of new customers, including providing product demonstrations and necessary training.
• Utilize MS Office and online collaboration tools like Zoom for effective communication with both customers and colleagues.
• Familiarize yourself with Jira Service Desk or a similar ticket management tool and actively contribute to our knowledge base.

Compensation at HomeSource

We are committed to providing competitive compensation for all roles at HomeSource. We carefully consider multiple factors when determining compensation, including your skills, experience, and location while balancing internal equity relative to peers at the company.

Where You’ll Work

You will experience the best of both worlds with our innovative hybrid work model. Imagine having the freedom to work from the comfort of your own home three days a week, while also enjoying the energy and camaraderie of our vibrant office environment for two days. It's the perfect fusion of flexibility and collaboration that empowers you to thrive.

At the heart of our culture is a commitment to fostering an exceptional work-life balance. We believe that your personal well-being is as important as your professional growth. With our unique approach, you can seize control of your schedule, dedicating focused days to conquer tasks from home and immersing yourself in the team synergy at our office.

What We Offer

• Competitive salary
• Growth-oriented environment with potential for career advancement.
• Collaborative and inclusive company culture.
• Access to cutting-edge technologies and tools.

Equal Opportunity Statement

HomeSource provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.